Thermo King and its dealer remain committed to maintain the modern road, marine rail and air transport temperature-control equipment running at full capacity. The refrigerated transport industry continues to be critical to ensure the continuity of the cold chain and allow shops, pharmacies and supermarkets to remain stocked as the world works to contain the spread of the coronavirus COVID-19.
Thermo King guarantees the same service level on parts delivery to dealers in order to support final customers and guarantee the service continuity via its expansive dealer network. Thermo King and Frigoblock production sites in Barcelona (Spain), Essen (Germany), Galway (Ireland) and Kolin (Czech Republic) and distribution centre in Shannon (Ireland) together with its dealer network are open and support the provision of goods and services essential to the COVID-19 response.
«Thermo King solutions safeguard perishable foods and medicines during transport, which makes these functions essential for the health and safety of our global community» said Claudio Zanframundo, channel excellence leader at Thermo King Europe Middle East and Africa. «As a leader in the refrigerated transport sector, we have a crucial and unique social responsibility to support such critical operations during the coronavirus pandemic. We are taking all necessary measures to help our dealers maintain the full support to our customers in this challenging time. This includes ensuring high quality service standards and parts availability 24/7 across the entire region».
Thermo King dealer network covers 75 countries with over 500 service points to ensure the continuity of the cold chain and provide assistance to the transport companies in the field. Their refrigerated fleets are essential to maintain constant supply of food to retail outlets and home delivery operations for those staying at home, which contributes to the immediate safety and wellbeing of European citizens.
Healthcare at Home is the UK’s leading full service, clinical provider of out-of-hospital healthcare. With a network of 14 locations, its 1,500 staff, including nurses and pharmacists supports in excess of 180,000 patients nationwide. Healthcare at Home operates a fleet of 164 vans refrigerated with Thermo King units and serviced by the UK dealer, Marshall Fleet Solutions (MFS).
«During these extremely busy times, the support and assistance we have had from Marshall Fleet Solutions has been second to none, in fact I would say that it has been absolutely outstanding» said Laura Foster-Smith, fleet coordinator at Healthcare at Home.«It is reassuring for us working in the national care sector that, at this critical time, should any of our vehicles go out of temperature for any reason, then we know that MFS are on full operational standby to deal with these issues, both quickly and efficiently. This is an absolutely vital support service for us that ensures the success of our home-based patient care programme»
Worldwide Pharma Logistics BV based in Beverwijk, Netherlands offers temperature controlled storage, transport and consultancy to pharmaceutical, biotechnological and life science customers. Its Thermo King fleet is serviced by Thermo King Transportkoeling.
«For pharma logistics companies like ours it is paramount to know that we can count on the unbroken service and support for our fleet,” said Willem Van Wijk, owner of Worldwide Pharma Logistics BV. “It took just one phone call and one hour for the Thermo King Transportkoeling mechanic to help us fix an issue with one of our trailer reefer units. All this with a smile and no complain although it was late evening. Due this quick reaction our service and delivery was never in danger. Such support keeps our fleet on the road and this is especially important these days»
Armesa Logistica is a Spanish company specializing in the national and international transportation of refrigerated goods. Their Thermo King units are serviced by Frigicoll.
«In our relationship with Frigicoll we have always highly valued the direct and cordial communication between our companies. Especially today, during the COVID-19 pandemic, this communication remained perfect and appreciated» said José María Arnedo, owner of Armesa Logistica. «We have received continuous support during these challenging times, both offline and telephonically as well as directly in the Frigicoll workshops. They keep carrying out an excellent aftersales service for the Thermo King systems»